Day 5 Ticket: Shawt Al Hiran Al Shitawi (Shraya-1)

Terms and Conditions for Ticket Booking

Ticket Purchase Policy:

• Before completing the booking process, the user must review the ticket details such as category, date, location, and specific conditions for each event.
• The user is responsible for ensuring the correct selection of ticket category, number of tickets, and suitable date before completing payment.
• Once payment is completed, the ticket is considered confirmed and cannot be modified except under the conditions stated below.
• If tickets are unavailable or capacity is full, the customer will be notified via the registered email or phone number.

Payment Policy:

• The booking is confirmed immediately after successful payment through the approved payment methods on the website.
• The platform is committed to providing secure and fast payment methods to ensure a smooth booking experience.
• If the payment process fails, the booking will not be confirmed until the payment is successfully completed.

Ticket Issuance Policy:

• The electronic ticket will be issued within a maximum of one hour after successful payment, during official working hours.
• The ticket will be sent to the email registered in the order, and the customer must ensure the accuracy of the provided information.
• The electronic ticket can be used directly for entry via mobile phone or as a printed copy.

Cancellation and Refund Policy:

• All sold tickets are non-refundable and non-exchangeable after payment confirmation.
• Exceptions apply only in cases where the event is canceled by the organizer or due to a technical error in the payment process.
• In such exceptional cases, the customer will be fully compensated or according to the organizer's decision.

General Terms:

• The ticket is valid for one-time use only and cannot be reused.
• The customer is responsible for the accuracy of booking details and for safeguarding the ticket from loss or unauthorized sharing.
• The organizer reserves the right to deny entry if an invalid, duplicated, or non-compliant ticket is used.
• Attendance is subject to all rules and regulations enforced at the event venue.

By using the Yanqal Festival ticket booking website, you agree to all the terms and conditions mentioned above.